Retail branches and call centers can be - and should be - the ultimate incubators of Emotional Intelligence. Retail Banking and Call Center professionals can be asked to handle an enormous number of unique customer interactions in a single day. Some of these interactions are positive and advise-based conversations with happy customers, while others can be high stress, problem solving and complaint resolution in nature. Regardless of the situation the best-of-the-best have the ability to bring about a positive result for each and every client. The High EQ Retail Banker is a master at creating an empathetic, solution oriented and high value customer experience for each and every client. And... they do this all in a extremely time constrained, high volume, high pressure environment.
Our High EQ Retail Banker workshop is designed to immediately and positively impact participant EQ levels by working with them to understand and develop the personal development and relationship development mindsets and skill sets of the most successful bankers in the industry. This fast paced, highly practical and highly interactive program takes the EQ discussion beyond general theory by delivering industry specific functional best-practices that will challenge participants to elevate the quality of their personal growth and relationship development efforts.
Content Blueprint for The High EQ Retail Banker Workshop
Module # 1: EQ - Foundational Theory
Module # 2: High EQ - Personal Competence
Module # 3: High EQ - Social Competence
Module # 4: Practical EQ Skill Toolbox
Module # 5: High EQ Personal Growth Planning
* Content Note - Millennium programs are highly customizable. Every client is different and every client has different objectives. All Millennium courses are tailored for delivery to match the strategy, client demographic, product mix and skill development needs of each client we work with. We work with you, leading up to the rollout of your courses, to customize content and specifically match lessons and approach to be the perfect fit for you and your team. All Millennium courses are available for delivery via instructor-led classroom session, webinar and/or train-the-trainer sessions.
Typical Base Workshop Pricing
★ Prices are based on a 25 participant workshop minimum