Millennium Consulting Group

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S.A.L.T. & Pepper® – “Every Day Is Ed Pepper Day”

Service, Advice, Leadership, Teamwork & Employee Engagement – The Recipe For Retail Success!

Engage and Inspire your retail team while teaching them the importance of excellence in service, advice, leadership, and teamwork. Once a self-described “slacker,” S.A.L.T. & Pepper narrator Hank Davis tells how he found motivation and realized that his position in retail provided him many professional assets and personal opportunities. Then, with a little hard work, dedication, and a formula he named S.A.L.T. & Pepper, Hank drew a roadmap for incredible success.

Click here to read what The American Banker had to say about the book.

The Book:

An engaging and educational story delivered in a fun, easy-to-read format

S.A.L.T. & Pepper: Hank Davis’ Recipe for Success in Retail and Beyond engages and inspires retail associates of different backgrounds and skill levels not through rah-rah inspirational quotes, but through a practical illustration of the many opportunities available to people at all levels in the retail industry. While showing retailers how they can leverage their positions to achieve nearly any career goal, protagonist Hank also imparts many basic lessons for delivering world-class customer service – mostly by illustrating his numerous errors and misconceptions as a young retail bank associate.

The book is an entertaining and interesting way to engage and inspire your team while providing great basic training in the areas of service, advice, leadership, and teamwork. Hank’s story provides any reader with the motivation and skills to begin a personal and professional journey toward excellence.

Our idea: Give it a read and then share a copy with all of your retail associates. They will thank you for it and your job as a leader will be a lot easier.

Training, Train the Trainer, Keynotes & Webinars:

Use the story to take your retail teams to the next level

Millennium Consulting Group will work with you to tailor programs delivered by the book’s co-author, Rick Miller, or Millennium’s president, Hank Davis. They can either deliver an overview of the book’s essential lessons and the back-story of its development via a keynote address or develop custom course curricula based on the book’s principles to teach your team the how and why of retail best practices. Millennium’s training programs take Hank Davis’ story to a whole new level by providing participants with numerous practical, retail-specific techniques for world-class service, advice, leadership, and teamwork.

Topics in our training programs include:

The specific opportunities and successes available to retail associates
How a retail associate can set a vision for success
How and why retail associates can build vast networks
Developing a passion for retail customer service
Looking and talking like the best in the business
Greeting and establishing rapport with customers
Listening for opportunities and problems
Communicating solutions to customer problems
Making suggestions and giving advice
Taking a leadership role in the branch or store
Bonding with your team and leveraging their talents

Our idea: If you are serious about taking your team to the next level and are considering a complete training program, we would be happy to provide you with a 25- person one-day pilot workshop at no cost. Contact us to discuss the next steps for our training programs, event keynotes, or webinars.

A lot of retail employees ask,
“How can I get out of this job?”
Very few ask themselves,
“What can I get out of this job?”